000 emergency

In an emergency, call 000 for expert medical assistance

The emergency number in Australia is 000. 000 is a free call from any telephone, mobile or phone box.

When should I call 000?

Only in an emergency. In a medical emergency, call 000 and ask for ambulance.

What happens when I call 000?

1. When you dial 000, you will hear a short recorded message stating that you have dialled the emergency number, then an operator will ask which service you require - police, fire or ambulance?
2. You must stay on the line.
3. Respond with the service/location you need (if you are using a mobile telephone you will be asked for the city and state you are in).
4. Your call will then be connected to the emergency service you need. Requests for an ambulance in South Australia will be connected to the SA Ambulance Service (SAAS) Emergency Operations Centre in Adelaide.

Important questions you must answer when calling 000

• What is the exact address of the emergency?
• What is the phone number you are calling from?
• What is the problem, tell me exactly what happened?
• How old is he/she?
• Is he/she conscious?
• Is he/she breathing?

Additional questions will then be asked by the operator depending on what has happened.

The operator will also provide further assistance or instructions depending on the situation.

It is important to stay calm, speak clearly and answer all of the operator’s questions.